Bat Pro Privacy Policy — How We Handle Your Personal Data

bat pro is an online betting and casino platform operated at batpro.wine and made available to players in Pakistan. In the context of this Privacy Policy, "bat pro", "we", "us", and "our" refer to the operator of this platform.

bat pro is the data controller for all personal information collected through the platform, the website, and related communication channels. If you have any question about how your data is handled, you can contact us at any time at support@batpro.wine.

bat pro collects personal data in the following categories. We do not collect data beyond what is listed here without notifying you first.

bat pro uses personal data for the following purposes. Each purpose is tied to a specific reason — we don't use your data for anything beyond what's listed here.

• Account management: Creating and maintaining your bat pro account, verifying your identity, and managing your login security.
• Payment processing: Processing PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Confirming that payment details match the account holder's verified identity.
• Bet and game management: Recording bets placed, settling wagers, calculating winnings, and maintaining an accurate account history.
• Bonus administration: Tracking bonus eligibility, monitoring wagering progress, and calculating VIP points and tier status.
• Responsible gaming: Monitoring account activity for signs of problem gambling patterns and applying deposit limits, cooling-off periods, or self-exclusions as set by the player or required by policy.
• Fraud prevention and security: Detecting and preventing multiple accounts, identity fraud, money laundering, and other prohibited activities described in the bat pro Terms and Conditions.
• Customer support: Responding to queries, complaints, and disputes. Maintaining records of interactions for quality and dispute resolution.
• Platform improvement: Using aggregated, anonymised usage data to understand how players interact with bat pro and identify improvements to the product.
• Marketing communications (opt-in only): Sending bat pro promotional emails or SMS notifications about bonuses, PSL odds boosts, VIP offers, and other relevant promotions — only to players who have opted in.
• Regulatory compliance: Fulfilling any legal or regulatory obligations that require bat pro to retain or disclose player records.

bat pro processes personal data on the following legal grounds:

• Contract performance: Most data processing at bat pro is necessary to deliver the service you signed up for — account management, payment processing, bet settlement. Without this data, bat pro cannot operate your account.
• Legal obligation: Some data is retained to meet regulatory, anti-money-laundering, or fraud-prevention obligations. We don't choose to retain this data — we're required to.
• Legitimate interest: bat pro has a legitimate interest in using usage data to improve its platform and in using transaction data to detect and prevent fraud. We only act on legitimate interest where it does not override your own rights.
• Consent: Marketing communications are only sent where you have given explicit, freely given, specific consent. You can withdraw marketing consent at any time.

bat pro does not sell your personal data. We share data only in the following limited, controlled circumstances:

Payment Processors

To process deposits and withdrawals, bat pro shares the minimum necessary payment information with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, the player's bank (for IBFT), or the card network (for Visa/Mastercard). These providers process data under their own privacy policies and are subject to contractual data protection obligations.

Identity Verification Providers

Where bat pro uses a third-party service to verify your identity or age, your identity documents may be shared with that provider for verification purposes only. The provider does not retain your data after verification is complete.

Legal and Regulatory Requirements

bat pro may disclose player data to law enforcement, regulatory authorities, or courts where required by law or in response to a valid legal request. We will notify affected players where we are legally permitted to do so.

Platform Service Providers

bat pro uses third-party service providers for hosting, analytics, and customer support infrastructure. These providers access player data only as needed to deliver their service to bat pro and are bound by strict contractual data protection obligations. They are not permitted to use bat pro player data for their own purposes.

bat pro retains personal data for as long as it's needed to deliver the service and meet legal obligations. The general retention periods are:

When retention periods expire, data is securely deleted or anonymised. You may request early deletion of your personal data subject to legal retention obligations — see Section 9 for how to exercise this right.

bat pro uses cookies — small text files placed on your device — to make the platform work correctly and to understand how it's used. We do not use cookies to build advertising profiles or to track your activity outside of batpro.wine.

Essential Cookies

These cookies are necessary for bat pro to function. They maintain your login session, remember your account settings, and ensure deposit and withdrawal flows work correctly. You cannot opt out of essential cookies without disabling bat pro entirely.

Analytics Cookies

bat pro uses privacy-respecting analytics to understand page-level usage — which sections of the site are visited, how long sessions last, and which features are used most. Analytics data is aggregated and anonymised. It does not identify individual players. You can opt out of analytics cookies via your browser settings.

Managing Cookies

You can control or delete cookies through your browser settings. Note that disabling cookies beyond analytics may affect your ability to log in and use bat pro's core features.

bat pro applies layered security measures to protect personal data. These include:

• Encryption in transit: All data transmitted between your device and bat pro's servers is encrypted using TLS. Sending your account credentials, payment information, or personal details over the bat pro platform is protected from interception.
• Encrypted storage: Sensitive data including passwords (stored as hashed values), payment references, and identity documents is encrypted at rest.
• Access controls: Internal bat pro systems operate on a need-to-know basis. Staff access to player data is limited to what is required for their role and is logged.
• Fraud monitoring: bat pro's systems continuously monitor for unusual account activity, unauthorised access attempts, and suspicious transaction patterns.
• Incident response: In the event of a data security incident that affects player data, bat pro will notify affected players as quickly as possible and take immediate steps to contain and remediate the breach.

As a bat pro player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@batpro.wine. bat pro will respond within 30 days.

bat pro is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a bat pro account has been created by or on behalf of a minor, the account will be closed immediately, all deposits will be returned, and all personal data will be deleted to the extent permitted by legal retention obligations.

If you believe a minor has accessed or created a bat pro account, please contact us immediately at support@batpro.wine.

bat pro may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via their registered email address or via an in-account notification before the changes take effect.

The updated Privacy Policy will be published at batpro.wine/privacy-policy with a revised effective date. Continued use of bat pro after the effective date constitutes acceptance of the revised policy.

We encourage you to review this page periodically. If you have any question about a change to this policy, contact us before the effective date and we'll clarify before you decide whether to continue using bat pro.

For any question, concern, or request related to this Privacy Policy or how bat pro handles your personal data, contact us at:

If you submit a data access, rectification, or erasure request, bat pro may ask for information to verify your identity before processing the request. This is to prevent unauthorised access to another player's data — not to create barriers to your own rights.